Shipping policy

LUNZOA SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Lunzoa. We are committed to processing and shipping orders as quickly as possible while providing clear and accurate information about shipping and delivery. Please review this Shipping Policy before placing an order.

1. ORDER PROCESSING

Most orders are processed and shipped within 1–35 business days after payment has been received and successfully verified.

Many orders ship sooner, including same-day, next-business-day, or within 1–2 business days, depending on product availability, fulfillment status, and order volume.

Orders are generally not processed, shipped, or delivered on weekends or major holidays.

Processing times may be extended during periods of high demand, sales events, inventory updates, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

If a significant processing delay occurs, Lunzoa will make reasonable efforts to notify you using the contact information provided with your order and, when available, provide an updated estimated timeframe.

Processing time is separate from shipping transit time.

2. PREORDERS AND DELAYED ITEMS

Certain products may be identified as “Preorder” on the product page.

A preorder designation does not necessarily mean that an item is subject to a lengthy wait. Depending on inventory availability, incoming shipments, and fulfillment status, some preorder items may ship within 1–5 business days, the next business day, or even the same day.

Any shipping or availability date displayed for a preorder is an estimate only and may change based on inventory, supplier shipments, fulfillment conditions, or other circumstances.

If an order contains both in-stock and preorder items, Lunzoa may:

  • Ship available items separately;

  • Hold the order until all items are available; or

  • Contact the customer regarding available options.

If an item is significantly delayed beyond the timeframe communicated at the time of purchase, Lunzoa will make reasonable efforts to notify the customer and provide available options, including cancellation and refund of unshipped merchandise where required by applicable law.

3. SHIPPING DESTINATIONS

Lunzoa ships to customers worldwide, subject to carrier availability and applicable shipping restrictions.

Some products or destinations may be subject to shipping limitations due to carrier restrictions, customs requirements, local regulations, product characteristics, or other circumstances.

International customers are responsible for ensuring that products ordered comply with all applicable laws, regulations, import requirements, and restrictions in their destination country.

4. SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping methods and shipping costs are displayed at checkout based on factors such as destination, package size, weight, and available carrier services.

Delivery timeframes provided at checkout, on product pages, or by a carrier are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to:

  • Carrier delays or capacity limitations;

  • Weather conditions;

  • Holidays and peak-season volume;

  • Customs inspections or clearance;

  • Address or delivery issues;

  • Natural disasters or other unforeseen events;

  • Local delivery conditions; or

  • Other circumstances outside Lunzoa's reasonable control.

Lunzoa is not responsible for carrier delays after an order has been transferred to the shipping carrier.

5. SHIPMENT CONFIRMATION AND TRACKING

Once your order has shipped, you will receive a shipment confirmation email containing your tracking information when tracking is available.

Tracking information may take up to 24 hours to become active or begin displaying movement within the carrier's tracking system.

A tracking number or “label created” status does not necessarily mean the carrier has physically received or scanned the package yet.

Orders containing multiple products may be shipped in separate packages and may receive separate tracking numbers.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

Lunzoa is not responsible for delays, returned packages, failed deliveries, losses, or additional shipping costs resulting from an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If you need to change your shipping address after placing an order, contact Lunzoa as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or has been handed to a carrier.

If a package is returned to Lunzoa because of an incorrect or undeliverable address, additional shipping charges may apply if the customer requests that the package be shipped again.

7. LOST, STOLEN, OR MISSING PACKAGES

If tracking indicates that your package has been delivered but you cannot locate it, we recommend first:

  1. Checking around your property and other possible delivery locations;

  2. Checking with neighbors, household members, building management, or a mailroom when applicable;

  3. Reviewing the carrier's delivery information; and

  4. Contacting the shipping carrier to report the missing package and request a delivery investigation.

Please contact Lunzoa if the issue remains unresolved so we can assist where reasonably possible.

Once a package has been transferred to the shipping carrier, Lunzoa cannot guarantee delivery and is not responsible for carrier-related loss, theft, misdelivery, or delays. However, we will make reasonable efforts to assist customers with carrier investigations or claims when appropriate.

For packages confirmed by the carrier as delivered to the address provided at checkout, Lunzoa may be unable to replace or refund the order.

8. DAMAGED PACKAGES AND PRODUCTS

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

Customers should:

  • Take clear photographs of the shipping box and any visible damage;

  • Take photographs of the affected product;

  • Retain the original packaging and packing materials; and

  • Contact Lunzoa as soon as reasonably possible.

We may request photographs, documentation, or other information necessary to investigate the issue or assist with a carrier claim.

Failure to retain the packaging or provide requested documentation may affect our ability to pursue a carrier claim, but does not waive any rights available to the customer under applicable law.

9. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to additional charges imposed by the destination country, including:

  • Customs duties;

  • Import taxes;

  • VAT or similar taxes;

  • Tariffs;

  • Brokerage or clearance fees; and

  • Other government or carrier charges.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Lunzoa is not responsible for delays caused by customs inspections, customs clearance, import restrictions, or other government processing.

Customers are responsible for understanding and complying with the import requirements applicable to their destination.

If an international shipment is refused, abandoned, returned, or destroyed because the customer fails to pay applicable duties, taxes, fees, or comply with import requirements, the customer may be responsible for resulting shipping and related costs, subject to applicable law.

10. PO BOXES AND RESTRICTED ADDRESSES

Shipping availability to P.O. Boxes, military addresses, remote locations, and other restricted destinations may depend on the shipping carrier and the specific product being ordered.

Certain oversized, heavy, hazardous, or otherwise restricted products may not be eligible for delivery to certain address types.

If an order cannot be shipped to the address provided, Lunzoa may contact the customer to request an alternative address or provide available cancellation options.

11. HOLIDAYS, WEATHER, AND PEAK-SEASON DELAYS

Shipping and delivery times may be affected during periods of increased carrier volume, including major holidays, promotional events, and peak shopping seasons.

Delays may also occur because of severe weather, natural disasters, transportation disruptions, carrier capacity issues, government actions, or other circumstances beyond Lunzoa's reasonable control.

During significant disruptions, Lunzoa will make reasonable efforts to communicate material delays when we become aware of them.

12. ORDER CANCELLATIONS AND SHIPPING DELAYS

If you wish to cancel an order before it ships, contact Lunzoa as soon as possible.

Cancellation requests cannot always be accommodated once an order has entered fulfillment or been handed to a carrier.

If an order is delayed beyond an applicable shipping timeframe, Lunzoa will provide available options in accordance with applicable law and the circumstances of the order.

Nothing in this Shipping Policy is intended to limit any cancellation, refund, or other rights provided to customers under applicable law.

13. CONTACT US

If you have questions about shipping, tracking, delivery, preorder items, or a shipping-related issue, please contact us:

Lunzoa
Email: lunzoashop@gmail.com
Phone: (714) 794-2105

When contacting us regarding an order, please include your order number and the email address used at checkout whenever possible. This helps us locate your order and assist you more efficiently.

14. POLICY UPDATES

Lunzoa reserves the right to update or modify this Shipping Policy from time to time.

Any changes will become effective when the revised policy is posted on the Lunzoa website. The “Last Updated” date at the top of this policy will indicate when the policy was most recently revised.

We recommend reviewing this policy periodically for any updates.