Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with Lunzoa. We are committed to processing and shipping orders as quickly as possible. Please review the following shipping terms and conditions.
ORDER PROCESSING
Most orders are processed and shipped within 1–5 business days after payment has been received and verified.
Many orders ship sooner, including same-day, next-business-day, or within 1–2 business days depending on product availability and order volume.
Orders are not processed, shipped, or delivered on weekends or major holidays.
During periods of high demand, sales events, inventory updates, severe weather, or carrier disruptions, processing and delivery times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.
PREORDERS
Certain products may be marked as "Preorder" on the product page.
A preorder designation does not always mean the item is currently out of stock or subject to a lengthy wait time. In many cases, preorder items may still ship within 1–5 business days, the next business day, or even the same day depending on inventory availability, incoming shipments, and fulfillment status.
Estimated shipping dates for preorder products are provided as estimates only and may change without notice.
If an order contains both in-stock and preorder items, we reserve the right to ship items separately or hold the order until all items are available.
SHIPPING DESTINATIONS
Lunzoa proudly ships worldwide.
International customers are responsible for ensuring that products ordered comply with local laws, regulations, and import requirements.
SHIPMENT CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipment confirmation email containing your tracking information.
Tracking numbers may take up to 24 hours to become active within the carrier's system.
DELIVERY TIMES
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Actual delivery times may vary due to factors beyond our control, including carrier delays, customs inspections, weather conditions, local delivery issues, and other unforeseen circumstances.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.
Lunzoa is not responsible for delays caused by customs processing.
LOST, STOLEN, OR DAMAGED PACKAGES
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If your package arrives damaged, please contact us as soon as possible and retain all packaging materials. We may request photographs of the packaging and damaged item to assist with the claim process.
If a package is lost, delayed, or marked as delivered but cannot be located, customers should first contact the shipping carrier and submit any required claims. While we will do our best to assist, Lunzoa is not responsible for carrier-related delivery issues after shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
Lunzoa is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
CONTACT US
If you have any questions regarding shipping, tracking, or preorder items, please contact us:
Email: lunzoashop@gmail.com
Phone: (714) 794-2105