Privacy policy

 

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PRIVACY POLICY

Last Updated: October 2, 2026

Lunzoa ("Lunzoa," "we," "us," or "our") operates our online store and website, including the products, content, features, tools, and services made available through our website (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, create an account, place an order, communicate with us, or otherwise interact with Lunzoa.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we mean information that identifies you or that can reasonably be linked to you or your household.

Depending on how you interact with our Services, we may collect the following categories of information:

Contact Information

This may include:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

Order and Transaction Information

This may include:

  • Products purchased

  • Products viewed or added to your cart

  • Order history

  • Order numbers

  • Returns, refunds, exchanges, and cancellations

  • Payment status

  • Transaction details

Payment Information

When you make a purchase, payment information may be collected and processed by our payment processors and other service providers.

Depending on the payment method used, this may include payment card information, billing information, transaction details, and payment confirmation information.

Lunzoa does not need to directly store your complete payment card information in order to process your order.

Account Information

If you create an account, we may collect information such as:

  • Account name

  • Email address

  • Login credentials

  • Account preferences

  • Saved information associated with your account

Communications

When you contact Lunzoa, we may collect information contained in your communications with us, including customer support requests, questions, product inquiries, and other correspondence.

Device and Usage Information

When you visit our website, certain information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Language preferences

  • Pages visited

  • Products viewed

  • Referring websites

  • Search terms

  • Website interaction information

  • Approximate location derived from technical information

  • Other diagnostic and usage information

2. HOW WE COLLECT INFORMATION

We may collect personal information from several sources.

Information You Provide

We collect information directly from you when you:

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact customer support

  • Submit a form

  • Participate in promotions

  • Otherwise provide information to us

Information Collected Automatically

We may automatically collect information when you browse or interact with our website through cookies, pixels, web beacons, log files, tags, and similar technologies.

Information From Service Providers

We may receive information from companies that provide services on our behalf, such as payment processing, shipping, fraud prevention, analytics, advertising, and ecommerce services.

Information From Third Parties

We may also receive information from third-party platforms or services when you interact with our Services through those platforms.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing and Improving Our Services

We use information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Process returns, refunds, and exchanges

  • Maintain customer accounts

  • Remember preferences

  • Provide customer support

  • Improve our website and Services

  • Improve products and customer experience

  • Provide product recommendations

Communications

We may use your information to:

  • Send order confirmations

  • Provide shipping and delivery updates

  • Respond to customer inquiries

  • Provide customer service

  • Communicate about your account

  • Send important information regarding our Services

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails

  • Send special offers

  • Advertise our products

  • Measure advertising performance

  • Provide product recommendations

  • Display advertisements that may be relevant to your interests

  • Understand interactions with our website and advertisements

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the applicable communication.

Security and Fraud Prevention

We may use information to:

  • Detect and prevent fraud

  • Detect unauthorized transactions

  • Protect our website and customers

  • Investigate suspicious activity

  • Maintain the security of our Services

  • Enforce our policies

Legal and Compliance Purposes

We may use personal information when necessary to:

  • Comply with applicable laws

  • Respond to valid legal requests

  • Respond to government authorities

  • Resolve disputes

  • Enforce our agreements and policies

  • Protect our rights, property, customers, or others

4. COOKIES AND TRACKING TECHNOLOGIES

Lunzoa uses cookies and similar technologies to operate, improve, and understand our website.

These technologies may be used to:

  • Keep items in your shopping cart

  • Remember preferences

  • Maintain sessions

  • Understand website traffic

  • Analyze website performance

  • Improve the customer experience

  • Measure advertising effectiveness

  • Support marketing and advertising

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of portions of our website, including shopping cart, checkout, account, or other features.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify, which provides our ecommerce platform and related services

  • Payment processors and financial service providers

  • Shipping and fulfillment providers

  • Fraud prevention and security providers

  • Website hosting and technology providers

  • Analytics providers

  • Marketing and advertising providers

  • Customer service providers

  • Business and professional service providers

  • Government authorities or law enforcement when legally required

We only provide service providers with information reasonably necessary for them to perform their services.

Third parties may process information according to their own privacy policies and applicable laws.

6. SHOPIFY

Our online store is powered by Shopify, which provides the ecommerce technology used to operate our Services.

Shopify may collect and process information about your interaction with our store and may process personal information as necessary to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers in connection with providing our Services.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies.

7. ADVERTISING AND TARGETED ADVERTISING

We may use advertising, analytics, and marketing services that use information about interactions with our website to help us understand our customers, measure advertising performance, and provide advertisements that may be more relevant to your interests.

Depending on where you live and how these technologies operate, certain activities involving personal information may be considered "sale," "sharing," or "targeted advertising" under applicable U.S. privacy laws.

Where required by applicable law, you may have the right to opt out of certain uses of your personal information for targeted advertising or similar activities.

If your browser or device provides a legally recognized privacy preference signal, such as the Global Privacy Control (GPC), we may process that signal as required by applicable law.

You may also be able to control certain advertising and tracking technologies through your browser, device, or applicable privacy settings.

8. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Know or Access: Request information about the personal information we collect or process about you.

  • Right to Delete: Request deletion of personal information, subject to applicable exceptions.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Data Portability: Request a copy of certain personal information in a portable format.

  • Right to Opt Out: Depending on applicable law, opt out of certain targeted advertising, sale, or sharing of personal information.

  • Right to Withdraw Consent: Where processing is based on consent, withdraw that consent.

  • Right to Restrict or Object: In certain circumstances, request restriction of or object to certain processing activities.

These rights are not absolute and may be subject to legal limitations and exceptions.

To submit a privacy request, contact us at:

lunzoashop@gmail.com

We may need to verify your identity before processing certain requests.

We will process eligible privacy requests within the time periods required by applicable law.

Lunzoa will not discriminate against you for exercising privacy rights provided by applicable law.

9. MARKETING COMMUNICATIONS

If you choose to receive promotional communications from Lunzoa, we may send information about products, promotions, offers, or other marketing content.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send non-promotional communications that are necessary to complete or manage your orders, such as:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Refund notifications

  • Customer service communications

  • Important account or transaction information

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure.

Therefore, while we take reasonable measures to protect personal information, we cannot guarantee that your information will always remain completely secure.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

  • Whether you have an active customer account

  • Whether we need the information to fulfill an order

  • Legal and tax requirements

  • Fraud prevention requirements

  • Dispute resolution

  • Business and operational needs

  • Enforcement of our agreements and policies

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, or services operated by third parties.

Lunzoa does not control the privacy practices of third-party websites.

If you visit a third-party website through a link on our Services, we encourage you to review that website's privacy policy and terms.

Lunzoa is not responsible for the privacy, security, content, or practices of third-party websites or services.

13. CHILDREN'S PRIVACY

Our Services are not intended for children who are not legally permitted to use online shopping services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at lunzoashop@gmail.com.

If we become aware that we have collected personal information from a child when required to obtain parental consent, we will take reasonable steps to delete the information as required by applicable law.

14. INTERNATIONAL CUSTOMERS

If you access or use our Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data protection laws in those countries may differ from the laws in your country of residence.

By using our Services, you acknowledge that your information may be processed in locations outside your country, subject to applicable legal requirements.

15. DO NOT TRACK SIGNALS

Some web browsers may send "Do Not Track" signals or similar preferences.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal.

Where required by applicable law, we will honor recognized privacy preference signals in accordance with applicable requirements.

16. CHANGES TO THIS PRIVACY POLICY

Lunzoa may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices

  • Changes to our Services

  • Changes to technology

  • Changes to applicable laws

  • Changes to privacy requirements

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

Lunzoa
Email: lunzoashop@gmail.com

When contacting us regarding a privacy request, please clearly describe your request so that we can properly review and respond to it.

Lunzoa — Privacy Policy
Last Updated: October 2, 2026