Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer.

Currency Conversion:                          

By using our website, you (the visitor) agree to allow third parties to process your IP address, to determine your location for currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that gets automatically removed when you close your browser). We do this for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Frequently Asked Questions

Shipping & Orders

How long does shipping take?

Standard shipping takes 7–10 business days within the US. Expedited options (3-Day Select, 2-Day Shipping) are available at checkout.

Processing time is typically 1 business day, and transit time begins once your order has shipped.

I paid for 3-day shipping but my tracking shows longer — why?

The 3-Day Select option refers to transit time after shipment, not order processing. We process and ship orders within 1 business day.

Transit time begins once the package is picked up by the carrier.

Do you ship internationally?

Yes, we ship worldwide.

International orders may be subject to customs duties, taxes, or import fees charged by your country. These are not included in shipping costs and are the buyer’s responsibility.

My order says delivered but I didn’t receive it — what should I do?

Please first check around your property (mailbox, garage, side doors) and with neighbors.

If you still cannot locate it, contact us at lunzoashop@gmail.com with your order number.

If you purchased shipping protection, we will assist you in filing a claim.

Can I change or cancel my order after placing it?

We process orders quickly, so email us immediately at lunzoashop@gmail.com .

We’ll do our best to make changes before fulfillment, but cannot guarantee modifications once processing has begun.

Returns & Defects

What is your return policy?

All sales are final.

If you receive a defective or incorrect item, please contact us at lunzoashop@gmail.com with:


  • Order number

  • Photos of the item

  • Description of the issue

We review cases individually and will work to resolve genuine product issues.

My item arrived damaged or defective — what should I do?

Emaillunzoashop@gmail.com with:


  • Order number

  • Clear photos of the issue

  • Photo of the packaging

We will review and typically offer a replacement or refund if approved.

The item doesn’t fit my bike — can I return it?

Please review compatibility before ordering. If you believe the wrong item was received, contact us with photos or a short video.

We cannot accept returns for correctly shipped items, but we will assist if there was an error on our end.

Product Support

What bikes are your products compatible with?

Most Lunzoa products are designed for specific e-moto platforms. Compatibility is listed on each product page.

If unsure, contact us before ordering.

How do I contact support?

Email: lunzoashop@gmail.com

Socials: @lunzoa.us (all platforms)

We typically respond within 12–24 business hours.

Do you have installation videos?

Yes. Installation guides and product demos are available on our official social media:

@lunzoa.us