Refund policy
RETURN & REFUND POLICY
Last Updated: June 2026
At Lunzoa, we stand behind the quality of our products. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
RETURN ELIGIBILITY
To qualify for a return, the item must:
• Be unused, uninstalled, and in brand-new condition.
• Be returned in its original packaging with all included hardware, accessories, manuals, and documentation.
• Be free of scratches, wear, damage, dirt, grease, or signs of installation.
• Include proof of purchase or your order number.
Products that have been installed, mounted, used, modified, damaged, or altered in any way are not eligible for return unless determined to be defective upon arrival.
Lunzoa reserves the right to inspect all returned items and deny any return that does not meet these requirements.
STARTING A RETURN
To request a return, contact us at lunzoashop@gmail.com within 14 days of delivery.
Returns must be approved before being sent back. Items returned without prior authorization may be refused and returned to the sender.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Installed or used products.
• Custom-made, personalized, or special-order items.
• Clearance, sale, or final-sale items.
• Gift cards.
• Products damaged through misuse, improper installation, accidents, or unauthorized modifications.
• Products missing original packaging or components.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery. We may request photographs of the product, packaging, and shipping label before approving a replacement or refund.
REFUNDS
Once a return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used during checkout.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds may take up to 10 business days to appear depending on your payment provider.
ORDER CANCELLATIONS
Orders may be canceled before shipment. Once an order has shipped, it cannot be canceled and must follow the return process outlined above if eligible.
CHARGEBACKS
If you experience an issue with your order, please contact us before initiating a chargeback or payment dispute.
Fraudulent chargebacks, false delivery claims, or disputes filed after successful delivery may result in account restrictions and the submission of evidence to payment processors and financial institutions.
CONTACT US
Email: lunzoashop@gmail.com
Phone: (714) 794-2105