Refund policy

RETURN & REFUND POLICY

Effective Date: October 2, 2026
Website: Lunzoa
Contact: lunzoashop@gmail.com

1. OVERVIEW

At Lunzoa, we are committed to providing quality products and a positive shopping experience. This Return & Refund Policy explains the requirements and procedures for requesting a return, refund, replacement, or order cancellation.

By placing an order through Lunzoa, you acknowledge and agree to the terms outlined in this policy.

Please review this policy carefully before submitting a return or refund request.

2. RETURN ELIGIBILITY

Lunzoa accepts eligible return requests within 14 days of the confirmed delivery date.

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, uninstalled, and in its original condition.

  • The item must be free from scratches, marks, dirt, grease, wear, damage, or other signs of use.

  • The item must be returned in its original packaging whenever applicable.

  • All included hardware, accessories, manuals, labels, and other components must be included.

  • The customer must provide a valid order number or proof of purchase.

  • The return must be approved by Lunzoa before the item is shipped back.

Products that have been installed, mounted, used, modified, altered, or damaged after delivery are generally not eligible for return unless the issue is determined to be a manufacturing defect or the product was damaged or incorrect when received.

Lunzoa reserves the right to inspect returned merchandise and determine whether it satisfies the requirements of this policy.

3. NON-RETURNABLE ITEMS

The following items are generally not eligible for return or refund:

  • Products that have been installed, mounted, or used.

  • Products that have been modified, altered, damaged, or improperly handled.

  • Products damaged as a result of improper installation or misuse.

  • Custom-made, personalized, or specially ordered products.

  • Clearance, final-sale, or non-returnable items identified as such at the time of purchase.

  • Gift cards or store credit.

  • Products returned without required accessories, hardware, or components.

  • Products returned without original packaging when the packaging is necessary to safely resell the item.

  • Any product specifically identified as non-returnable on its product listing.

If you are unsure whether an item is eligible for return, please contact us before sending the product back.

4. HOW TO REQUEST A RETURN

Do not send a product back without receiving return approval from Lunzoa first.

To request a return:

Step 1 — Contact Us

Email lunzoashop@gmail.com within 14 days of the confirmed delivery date.

Please include:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Any relevant photos, if applicable

Step 2 — Return Approval

Lunzoa will review your request and determine whether the product qualifies for return.

If your return is approved, you will receive return instructions, including the applicable return shipping information.

Step 3 — Ship the Product

Securely package the product to help prevent damage during transit. Customers should retain their shipping receipt and tracking information.

Step 4 — Inspection

Once the returned item is received, Lunzoa will inspect the product to verify that it meets the requirements of this policy.

A refund will not be issued until the returned merchandise has been received and inspected.

5. RETURN SHIPPING

For standard returns, including situations where a customer:

  • Changed their mind

  • Ordered the wrong product

  • No longer wants the product

  • Ordered the incorrect size or variation

  • Made an ordering mistake

the customer is responsible for the cost of return shipping.

For products that arrive damaged, defective, or incorrect due to an error by Lunzoa, Lunzoa will provide appropriate return instructions and may cover the applicable return shipping costs.

Lunzoa strongly recommends using a trackable shipping service when returning an item.

Lunzoa is not responsible for return packages that are lost, stolen, or damaged while being shipped back to us by the customer.

6. REFUNDS

Once your returned product has been received and inspected, Lunzoa will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to the original payment method used to place the order.

  • Original shipping charges are generally non-refundable unless the return resulted from an error by Lunzoa or the item arrived damaged or defective.

  • Refunds are generally processed within 7–10 business days after approval.

  • Your bank, credit card company, or payment provider may require additional time before the refunded amount appears on your account.

Lunzoa does not control processing times imposed by financial institutions or payment providers.

Refund Not Received

If your refund has been approved and you have not received it after the applicable processing period, please first check with your bank or payment provider.

If the refund still has not appeared, contact lunzoashop@gmail.com and provide your order information.

7. PARTIAL REFUNDS

A partial refund may be considered when a returned product does not fully satisfy the return requirements but Lunzoa determines that a refund is appropriate.

Circumstances that may affect the refund amount include:

  • Missing original packaging

  • Missing hardware or accessories

  • Signs of use or wear

  • Damage that was not caused by Lunzoa or the shipping carrier

  • Alteration or modification of the product

  • Other conditions that affect the product's ability to be resold

The amount of any partial refund will be determined after inspection of the returned item.

Lunzoa reserves the right to deny a return that does not satisfy the eligibility requirements.

8. DAMAGED OR DEFECTIVE ITEMS

Please inspect your order as soon as it is delivered.

If your product arrives damaged or appears to be defective, contact lunzoashop@gmail.com within 7 days of delivery.

To help us resolve the issue, please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging, if applicable

  • A photograph of the shipping label, if applicable

  • Video evidence when necessary to demonstrate a functional issue

Lunzoa may request additional information or documentation before determining the appropriate resolution.

Depending on the circumstances, Lunzoa may provide:

  • A replacement product

  • Replacement parts

  • A refund

  • Another appropriate resolution

Products damaged through improper installation, misuse, accidents, modifications, or other customer-caused circumstances may not qualify as defective.

Damage or defect claims submitted more than 7 days after delivery may not qualify for a full replacement or refund.

9. INCORRECT ITEM RECEIVED

If you receive an item that is different from the product you ordered, please contact lunzoashop@gmail.com within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the item received

  • Clear photographs of the item

  • A photograph of the packaging and shipping label, if applicable

After verifying the issue, Lunzoa will provide instructions for returning the incorrect item when necessary.

If the incorrect item was shipped due to an error by Lunzoa, Lunzoa will provide an appropriate resolution, which may include sending the correct item or issuing a refund.

10. EXCHANGES

Lunzoa does not guarantee direct product exchanges.

If you need a different product, size, color, or variation, you may be required to return the original eligible item for a refund and place a new order for the desired product.

Any return must comply with the eligibility requirements outlined in this policy.

Customers should contact lunzoashop@gmail.com before sending an item back if they are seeking an exchange or replacement.

11. ORDER CANCELLATIONS

Lunzoa may accept cancellation requests before an order has been shipped.

To request a cancellation, contact lunzoashop@gmail.com as soon as possible after placing your order and include your order number.

Because orders may be processed quickly, Lunzoa cannot guarantee that every cancellation request will be received before an order is shipped.

Before Shipment

If the cancellation request is approved before shipment, the order may be canceled and a refund will be issued to the original payment method.

After Shipment

Once an order has been shipped, it generally cannot be canceled.

If you no longer want an order that has already shipped, you must receive the product and follow the return procedure outlined in this policy, provided the item is eligible for return.

12. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with your order, please contact Lunzoa at lunzoashop@gmail.com before initiating a chargeback or payment dispute.

Contacting us directly gives us the opportunity to investigate the issue and provide an appropriate resolution.

If a chargeback or payment dispute is initiated, Lunzoa may provide relevant documentation to the payment processor or financial institution, including:

  • Order information

  • Payment records

  • Shipping information

  • Delivery confirmation

  • Tracking information

  • Customer communications

  • Return or refund records

Lunzoa reserves the right to dispute claims that are inconsistent with the available order, shipping, delivery, or communication records.

Nothing in this section limits any rights a customer may have under applicable law or the rules of their payment provider.

13. RETURN INSPECTION

All approved returns are subject to inspection after they are received.

Lunzoa reserves the right to refuse a refund or issue a partial refund when the returned product:

  • Has been used or installed

  • Has been modified or altered

  • Shows signs of wear or damage

  • Is missing components or accessories

  • Does not match the product originally purchased

  • Does not otherwise satisfy the requirements of this policy

Lunzoa's inspection determination will be communicated to the customer using the email address associated with the order.

14. POLICY UPDATES

Lunzoa reserves the right to modify or update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Customers are encouraged to review this policy before making a purchase and when submitting a return or refund request.

15. CONTACT US

For questions regarding returns, refunds, damaged products, defective products, incorrect orders, cancellations, or other order-related concerns, please contact:

Lunzoa Customer Support
Email: lunzoashop@gmail.com

When contacting us, please include your order number and a clear description of your request so that we can assist you as efficiently as possible.

Please do not ship any product back until you have received return instructions from Lunzoa.